View from the Chamber – week 25

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Lochaber Chamber of Commerce is the custodian of the Outdoor Capital of the UK destination brand.

We promote our shared vision for Lochaber to be a world-class destination that people want to explore, share and experience. We want Lochaber businesses to be the standard of excellence, the beacon of visitor experience and satisfaction.

We strive for excellence within our organisation, but critically within our collective destination, ensuring that it is people-orientated, working sustainably, adding value, anticipating changes and innovating where possible. A key part of this is the mindset that we will exceed expectations, that providers, attractions, restaurants and more deliver excellence through business practices, product delivery and overall customer satisfaction. Do you think Lochaber is doing this and can achieve its world-class honours?

With a growing demand for excellence it is always encouraging to see businesses thriving when providing a wonderful experience and one that means the most to our visitors.

An outdoor provider has recently been awarded with a TripAdvisor Travellers’ Choice Award for consistently earning great reviews from their service users and has been ranked within the top 10 per cent of providers on the platform. Hard work, continuous improvement, dedication and grit have all gone into delivering a consistent product offer to visitors and locals. The bar is set.

What does excellence mean to you? What does great service look like to you? Have you received exceptional service recently? Shout about it and make sure you tell the provider, business or attraction. They would love to hear your feedback and so would their loyal fan base as well as prospective customers. When businesses receive feedback, it is their opportunity to react, adapt and grow.

To share your experiences of living in or visiting Lochaber destinations complete our survey at https://bit.ly/LochaberJune