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Scottish Water had promised to speed up work to replace an old pipe route after two major bursts in the same street just days apart.
Water spouting from the bursts on a 12-inch main turned Oban’s Lonan Drive into a running river with photographs and videos posted on social media.
Residents in the area have put up with five big bursts in the past four years – Kerrie Galbraith’s garden has been damaged twice in two years.
It could still take another eight weeks before the supply can be re-routed from the old to the new mains, Scottish Water has warned even if it can accelerate works.
The latest burst on Saturday night left around 300 homes in the town without water for hours – some of those affected were guesthouses.
A Scottish Water spokesperson said: ‘Following repairs to a burst on a 12-inch main in Lonan Drive, Oban, last Tuesday, unfortunately a second burst occurred on this main at a nearby location on Saturday night affecting supplies to around 300 properties.
‘We attended the location within the hour and worked through the night to carry out repairs and restore supplies. We continue to offer support to those householders whose gardens sustained further damage and we will be working with them to ensure gardens are reinstated.
‘We offer our sincere apologies for the further disruption and inconvenience, and thank local residents again for their continued patience and understanding.’
Ms Galbraith said she was not at home on Saturday when the new ‘temporary water feature’ appeared in her garden.
A deep gravelly pit barricaded off while repairs are carried out, takes the place of some of her front lawn.
‘Obviously it’s not good that it happened and we got another temporary water feature in our garden, but it was only to be expected, it’s a very old main supply.
‘I’ve got to say I’ve no issues with Scottish Water. They’ve been quick to help us and have promised to make good the damage. The sooner they get a new mains in the better then hopefully we won’t have any more problems like this.’
Scottish Water’s spokesperson said it was because of the history of bursts on that particular main and it’s location that it established the need to re-route the water main in the first place.
A £2.7 million investment project is ongoing and includes essential upgrades to the water infrastructure and a replacement for the problematic main.
The project is being delivered by Scottish Water’s alliance partner Calendonia Water Alliance (CWA) who are working to complete the job as soon as possible.
The spokesperson continued: ‘This is expected to be in around seven to eight weeks and we would like to reassure customers that we are working to accelerate the works programme where possible.
‘Once complete, these upgrades will help improve resilience and reduce the risk of bursts on the local network.’
To get more information about the ongoing work go to www.scottishwater.co.uk/In-Your-Area/Investments-in-Your-Area/McCaig-Road-Oban.