Exam results delivery ‘failure’ leaves Oban pupils upset

Exam results envelope

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Parents in Oban have hit out after upset pupils failed to get their exam results delivered this week.

Tuesday’s big day was marred for some after results failed to land on local doormats – leaving youngsters upset, parents said.

Many pupils received results by text or email at 8am- which they had to register for in advance with the Scottish Qualifications Authority (SQA), which is responsible for certification and distribution to the postal services.

The Oban Times has received messages from those who had been relying on results delivered through the door.

One parent said pupils in Oban and the surrounding area did not get their SQA National Five and Highers delivered on results day as promised.

One parent told the Oban Times: ‘I have had no response from Royal Mail and lots of children in areas all around Oban haven’t had their postal results.

‘They should have been delivered 1st class mail on August 4 –  not good for Oban Royal Mail. I know posties are doing a great job but the results should have been a priority.’

A Royal Mail spokesperson said: ‘Unfortunately due to a vehicle breaking down in a rural area, we deeply regret that there was a delay in delivering some Scottish exam results earlier this week.

‘We understand how important this day is, and apologise for the inconvenience this has caused the pupils who were affected.’

The Post Office – a separate business to Royal Mail – has pointed out it had no involvement in the matter.

The SQA, the Scottish Qualifications Authority, said it had worked with the postal services for a number of years to ensure that results were delivered first class on August 4.

However, it said once the certificates had left the organisation, it was ‘very much’ in the hands of the postal services.

A spokesman said there had been a greater uptake this year in pupil signing up for and activating a ‘MySQA account,’ which delivered results by text or email from 8am.

Oban High School said in order to receive results electronically, pupils had to register, otherwise their results would be sent by post.

To register for a MySQA account go to https://www.mysqa.org.uk/cs8/content/secure/my_homepage.jsp