BT apologises to Oban pensioner left without a phone line for a week

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BT has apologised to an Oban pensioner after cutting his phone line for more than a week at the request of a third party.

Kenneth McLennan said his line was disconnected on Friday November 1 without his knowledge after someone phoned BT to say he had died.

The following Friday the telecommunications company apologised and said his line would be reconnected by midnight.

Mr McLennan said the ordeal was a massive inconvenience, which could have been a lot worse.

The 70-year-old, who worked for BT for 39 years, uses his modem to monitor his pace maker, which he said he could not do.

A BT spokesperson said: ‘We’re really sorry for the interruption to Mr McLennan’s services. We made a mistake when processing another customer’s request.

‘We arranged for Mr McLennan’s service to be reconnected as soon as possible.

‘We have rigorous processes to prevent errors like this happening, but on this occasion the correct process was not followed. We’re in touch with Mr McLennan to discuss compensation.’