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Argyll and Bute Council has apologised to a resident in Dunbeg after a pipe burst on a bin lorry during a collection this week, shooting hydraulic oil 15ft in the air.
The oil spilled across parts of Meadow Road and Camus Road as well as a pavement, high hedges and into a garden.
The greasy substance was left dripping from plants, and the windows and wall of a nearby house and conservatory.
Council workers were on site less than an hour after it happened to neutralise the oil with an eco-friendly detergent but it was the next day before an official visited the affected property to reassure its concerned owner.
The householder, who did not want to be named, rang the council soon after it happened to complain but was told to wait five days for a response.
Unhappy with that, she later called the council’s environmental team.
An Argyll and Bute Council spokesperson said the lorry involved was just six months old and the rain had helped with the clean-up.
‘We were unaware at the time the spill had affected a property and as soon as our operations team was aware of the problem, the resident was contacted. She has now been visited, given reassurance and offered support moving forward. We have also apologised that she was not put in contact with appropriate team in the first instance.’
The council spokesperson said both parties involved in the incident were ‘happy’ the matter had been dealt with in a satisfactory manner and there was nothing more to add.
Council lorries are given four-weekly inspections and a daily visual check.
The resident, whose porch roof has gone brown with the spilled oil, said the council has promised to send round a window cleaner.
‘Apart from that, nothing’s been done. I wanted assurances that my plants will flourish after this but they couldn’t give me that. They said it shouldn’t be harmful. I’ll just have to wait and see.
‘The fault was they didn’t put me in touch with right person when I first called. I wanted to know what the oil contained and if it was harmful. I shouldn’t have had to wait. The smell was so strong outside and in my house. I got a headache. I was worried.’