Excellence award for CalMac’s commitment to training

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West coast ferry operator CalMac has won a prestigious hospitality award for its innovative Modern Apprenticeship partnership with City of Glasgow College.

The partnership picked up the top prize in the Training and Employee Retention category at the CIS Excellence Awards.

The awards recognise creativity, innovation and excellence in the Scottish hospitality, catering and tourism sectors.

This category specifically rewards companies which prioritise the training, engagement and retention of staff and which regard continuous professional development as the mainstay of a successful business.

‘Our partnership with City of Glasgow College continues to go from strength to strength producing a pipeline of recruits keen to spend a long career with the company,’ said CalMac’s Director of Human Resources Christine Roberts.

‘This award is recognition of the value we place on our staff. CalMac is all about providing first class customer service and I’m delighted the efforts we make to ensure staff are continuously developed to ensure our high standards are maintained has been rewarded.’

CalMac and City of Glasgow College created a Maritime Hospitality Modern Apprenticeship in 2016, the first in the UK, after recognising there was no formal training path for retail crew to get started in the industry.

Now in its fourth year, the programme has trained and retained 35 crew from across the company’s communities.

Trainees follow a 12-month programme where they learn every aspect of the hospitality industry from customer care, to food hygiene and licensing law as well as the duties required to safely sail the vessel including passenger evacuation and fire fighting.


NO F25 CalMac award