Power provider says sorry with a free lunch

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Islanders on Colonsay who were left without power for two days are being offered £10 each to buy lunch when their supply is cut again next week.

Compensation will be paid to every home affected by the loss of power on Wednesday April 24 from 9am to 5pm while essential work is carried out.

The work is to fit a change-over switch on the mobile generators currently being used to keep Colonsay powered until the underwater cable fault can be fixed.

The switch means the island’s supply can be restored more quickly if one of the generators fails.

Power provider Scottish and Southern Electricity Networks (SSEN) has also promised lessons learned from the 48-hour outage earlier this month are identified, logged and fed into the community emergency plan for all community groups in the Argyll and Bute and West Dunbartonshire Local Resilience Partnership area.

The firm said all properties affected by the interruption to their supplies earlier this month caused by a faulty underwater cable will be compensated for the inconvenience caused.

Initial inspections of the cable are now complete and SSEN has contracted a specialist vessel to carry out more investigations to identify the exact location of the fault and find out the extent of repair work required.

Until the cable is back working, islanders are getting their power via  mobile diesel generators, said a spokesperson for SSEN.

Last week representatives from SSEN and CalMac met key business and community members to discuss and review its resilience plans for the island.

SSEN agreed at the meeting to help further develop the community emergency plan and identify where SSEN resilience funding could benefit customers living and working on the island.

Samantha O’Connor, regional customer relationship manager at SSEN, said: ‘We would like to thank local community representatives from Colonsay for their time to discuss positively and constructively how we can support the community and build their resilience for the future.

‘We are now doing everything we can to restore the network to normal operations as soon as possible. We will continue to provide regular updates to the community to ensure everyone is kept informed of our progress.’

Anyone who takes up the £10 compensation offer on April 24 needs to claim it back by sending a receipt to Samantha O’Connor, SSEN Perth Depot, Ruthvenfield Way, Inveralmond Industrial Estate, Perth, PH1 3AF.