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An Oban resident was upset after finding out a retail giant no longer directly delivers to the ‘Isle of Oban’.
Tom Clark purchased a tumble dryer from John Lewis, but when it didn’t arrive within a week, he phoned up and demanded a delivery date – to no avail.
‘He phoned me back and told me it was with a courier and they were having to transfer it to another courier so they could deliver it on the island,’ Mr Clark said. ‘I told them Oban was not an island, they said they would have to sort it out.’
The 71-year-old cancelled the order and called up one of their Scottish stores. ‘He informed me they changed their delivery systems and they don’t deliver to Oban with their own vans now,’ he added. ‘It’s a b***** faff.’
Argyll and Bute MP Brendan O’Hara said: ‘Those of us living in rural Scotland or in our island communities are being ripped off by what can only be described as totally unscrupulous and outrageous practices by some delivery companies.’
Mr O’Hara said that Scotland pays ‘a whopping’ £33 million a year in delivery surcharges.
A spokesperson for John Lewis said: ‘Larger items, including furniture and appliances, will either be delivered by a John Lewis and Partners van or one of our approved suppliers, and our deliveries to Oban are carried out by one of our approved suppliers due to the distance from our customer delivery hubs.
‘As we explain on our website, we always aim to deliver larger items within seven working days, but it’s subject to postcode and carrier availability.
‘There are a small number of postcodes listed on our website, usually in remote areas and including Oban, where we cannot guarantee delivery within our usual timescale. Items will sometimes take more than seven days due to limited carrier availability in these areas.’