Training scheme placement to registered care home manager

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Angela Webster is Argyll and Bute Health and Social Care Partnership’s (HSCP) registered manager of Eadar Glinn Residential Care Home in Oban. She has gained 20 years health and social care (HSC) experience throughout her career. Her role is to ensure the provision of services reflect on the individual  residents care needs in conjunction with National Care Standards.

Angela’s career in health and social care started when she enrolled in a Youth Training Scheme (YTS) after leaving school at 16. Her first placement was in Eadar Glinn followed by another placement in Willowview House which was a residential home for adults with learning difficulties.  She secured a permanent care officer post in Willowview House and remained there gaining further experience for a number of years.

Angela then took a career break and went to work abroad for a couple of seasons.  She returned to Oban in her early 20s and secured employment once again at Eadar Glinn as a catering assistant. Shortly afterwards she was appointed a social care worker role. Her career advanced to role of senior social care worker which she remained in for a number of years and then progressed to registered residential care home manager.

Angela’s role involves closely working with staff, residents, family members and carers to ensure residents can be supported to achieve the best possible outcomes. She also manages financial budgets, staffing levels, admissions, discharges and continually monitors dependency levels in ratio to staffing levels and competencies.  She is also active in promoting and following policies and procedures ensuring all staff are appropriately trained in accordance to their roles.

Angela said: ‘I am proud of my continuous work with staff in developing the service and maintaining excellent relationships with other professionals and the network of friendships and support services that we have built with community groups who are integrated with our residents.

‘Commitment and effective leadership are strong values that I carry. Gaining positive feedback from family members and carers on the care given to their loved ones makes me feel very proud to be a part of the Eadar Glinn workforce.’

Angela’s role makes sure that residents needs are being met appropriately, that they feel safe and secure in their environment and ensuring all staff are confident in their abilities to achieve the demands of daily routines effectively.  She oversees, plans and manages all daily pressures ensuring the home is professionally managed.

Angela said: ‘Being part of the Health and Social Care Partnership and advocating on behalf of the service is what I feel is the best way forward to provide and further develop future valuable services.

‘I also meet with residents, family members, friends and carers on a regular basis to gain feedback on their views and ideas to make improvements.  I collate and cascade information back to them and to our staff group.’

Angela has to ensure staffing levels are appropriate to meet residents and service needs at all times to ensure the care needs of all residents are being met which she reviews on an ongoing basis.  She is very supportive of staff to achieve their full development potential.

Eadar Glinn operates with an action plan which identifies areas to be further developed. The plan is  reviewed and updated regularly and shared with staff members and other health and social care professionals. There is also tools to monitor operational quality assurance areas.

Angela continued: ‘There is a requirement to prioritise workloads throughout each day.  This often includes diverting from planned workloads to respond to the requirements of the residents and the service in order to ensure person-centred care is being delivered to high standards.’

Angela likes the community feel of Oban and has grown up locally.  She knows many people living in the community which gives her a sense familiarity of feeling safe.  She also likes working in Oban due to the commitment of staff and outside agencies supporting people from the community.

It is evident that people in Oban really do care about others.