Benderloch care home has improvement notice lifted

Concerned councillors Roddy McCuish and Julie MacKenzie outside the lynn of lorn care home benderloch argyll pic kevin mcglynn

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A Benderloch care home that was issued with an improvement notice has met all of the requirements and had an enforcement lifted.

The Lynn of Lorne Care Home was given a formal warning by the Care Inspectorate in September 2017.

The report said baths and showers were ‘rarely used’ in the home, which houses 62 elderly people, adding: ‘This meant that residents could not get a shower or bath when they wanted or indeed needed one.

‘This leaves residents more susceptible to skin problems and infections, and does not promote the dignity of the residents.’

However, after inspecting the facility again in December, the Care Inspectorate accepted ‘that a significant improvement has been made’ in all areas.

The list of six areas which required ‘urgent’ improvement, included an acceptable standard of hygiene and personal appearance; staff knowledge and how to treat pressure ulcers; and ensuring there is a record of the level of assistance required by each service user to allow them to move safely, together with a record of any specialist equipment that may be required.

It was subsequently given until November 30, 2017, to improve its services.

A spokesperson for the Care Inspectorate said: ‘We recently inspected this service to check on progress made in the areas outlined in the improvement notice.

‘Inspectors found evidence that progress had been made and that the quality of care provided to residents had improved.

‘As a result, we found that the requirements of the improvement notice had been met.

‘However, we are not complacent and will continue to work closely with this care home to ensure care continues to improve.

‘Anyone with a concern about a care service can contact us on 0345 600 9527.’

‘During our visit to Lynn of Lorne Care Home on December 4 and 6 we could see that there was a significant improvement in people’s appearance,’ the Care Inspectorate said in a letter to McKenzie Care.

‘We saw that there was a clear and focused improvement plan in place which involved full consultation and collaboration with the staff team to deliver the planned improvements.

‘We could see that there were systems in place to monitor and manage service users’ nutritional needs.

‘We could see that there had been a reduction in the number of falls within the home and observation of lounges had improved. New specialised equipment had been purchased for each person who required assistance to mobilise safely.’

Councillor for Oban North and Lorn, Julie McKenzie, said: ‘It’s testament to the hard-working staff that all the improvements have been met.

‘I am delighted for the residents and their families. Hopefully, this provides some reassurance for them.’