Hospital team given special merit

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F29 NHS merit award 1no

THE  team dealing with patients with lung problems in Raigmore Hospital, Inverness have received a Highland Quality Approach Special Merit award, writes reporter Katie Carabine.

The award recognises the team in Ward 7A ‘dedication and drive’ in making improvements for patients.

Staff were recently trained in a rapid progress of improvement workshop (RPIW). The workshop focused on care of patients with chronic obstructive pulmonary disease (COPD) and how length of stay for patients with this condition could be reduced.

The work done has seen the average stay for COPD has reduced from eight days to five.

Anne Gent, director of human resources, presented the team with their award.

Ms Gent said: ‘What the team have done to improve their processes and systems is an outstanding contribution to enable high quality care to be provided to their patients. The commitment from them all to make these improvements for the patients and their families is second to none.

‘The feedback we have received from patients and families is very positive and testament to the work they have done and continue to do.’